Role signals
SalesCustomer supportFinanceLegal
About this role
Primary Objective:
- Solicit and promote sales of Personal Financing Islamic (PF-i) products to achieve business KPIs
- Deliver superior customer experience
Key Responsibilities
- Sales
- Solicit and promote sales of PF-i products
- Achieve individual sales targets and contribute towards to achievement of Group targets
- Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-generated leads
- Set appointments, carry-out sales call visits where necessary, prospecting and early engagement with new to bank customers
- Cross selling of other retail banking products such as ASB, PF, Credit Cards, Deposits etc.
- Customer Service
- Ensure high standard of customer experience in line with the quality and standards set by the Bank
- Compliance
- Ensure compliance to the policies and procedures set by the Bank
- Protect the image and brand of the Bank
- Operations
- Ensure that the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank
Requirements
- Bachelor Degree
- Any related field(s).
- 1 year of experience in sales and customer service related field
- Have the relevant licenses for the portfolio
- Highly motivated, winning attitude, success driven, self-initiated and able to work with minimal supervision
- Comfortable with engaging people, prefers doing sales and take personal responsibility on delivering results
- Strong selling and negotiation skills
- Strong interpersonal skills and service oriental
- Demonstrate initiative, perseverance and passion in delivering results within fast paced and highly demanding environment
- Ability to relate and connect to local community
- Good communication skills
- Basic understanding of finance and banking products