Methods
Operations
Role signals
SalesCustomer support
- Principle
Responsibilities - Rfq
- Serves as a direct Super Service, Platinum & Silver customer contact for quote processing and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer requirements.
- Processes Super Service, platinum & Silver customer quotations in a timely and accurate manner.
- Controls and manages RFQ workflow
- Reviews and validates quoted delivery with appropriate Production personnel prior to order entry. Prepares written response to Super Service, Platinum & Silver customer if delivery situation has changed.
- Supplies information to Super Service, Platinum & Silver customers concerning pricing, delivery, technical inquiries, shipment details, etc.
- Quotation follow up for order execution
- Order Feedback
- Serves as a direct Super Service, Platinum & Silver customer contact for order feedback and acts as the primary liaison between customers, distributors, subsidiaries and field sales force for fulfilling customer order requirements.
- Processes Super Service, Platinum & Silver customer feedback requests in a timely and accurate manner.
- Controls and manages Feedback Workflow
- Reviews and validates Super Service, Platinum & Silver customer order deliveries with appropriate Production personnel and prepares a written response to customer if delivery situation has changed.
- Orders
- Supports order booking and administration process
- Complaints
- Controls and manages CAT A/B VOC Workflow process
- Other
- Coordinates Fusion Maintenance and Price List Creation
- KPI Management
- Investigates and verifies accuracy of all debit and credit adjustments to customer accounts
- Analyzes project wins and losses.
- Inside Sales Initiatives
- Performs other duties as required.
- Qualifications/Experience
- Preferably Honours degree in business management (or similar, e.g., marketing, sales), or Minimum 5 years’ experience in Customer Service / Inside Sales
- Knowledge of Systems Administration and Management
- Excellent PC skills (MSO) / Excellent interpersonal / telephone skills.
- Detail orientated, able to maintain accuracy under pressure
- Organisation Structure
- Reports directly to the Inside Sales Operations Manager