Technical skills
IT supportTechnical writing
Role signals
Customer support
Your responsibilities
- providing first-line IT support and troubleshooting;
- preparing and configuring laptops, peripherals and workplaces;
- supporting employee onboarding and offboarding;
- managing IT equipment, inventory and hardware lifecycle activities;
- handling incidents and service requests through ServiceNow;
- maintaining operational documentation.
Our requirements
- first experience in IT Helpdesk / 1st Line Support;
- communicative level of English;
- willingness to learn IT procedures, troubleshoot issues;
- good communication skills and approachable attitude;
- proactive attitude, willingness to learn, and a service-oriented mindset.