Technical skills
Data analysis
Methods
Operations
Role signals
Customer support
Responsibilities
- Provide advice to internal and external customer.
- Communicate courteously with customers by telephone and / or email / Chat platform
- Investigate and solve customers' problems that have been passed on by customer service support, due to it’s complex or long-standing nature.
- Keep accurate records of discussions or correspondence with customers.
- Develop feedback or complaints procedures, for example by conducting customer satisfaction survey.
- Improve customer service quality and operational efficiency by setting standard operating procedures and policies.
- Train staff to deliver a high standard of customer service.
- Lead and supervise a team of customer service support.
- Learn about the company’s product manuals, online platform and keeping up to date with changes.
- Support the customer in the step by step process of opening online account.
- Ensure all relevant business agreement is reviewed and /or renewed before due.
- Provide Business Analytics
- Increase staff productivity to increase efficiency to profitability
- Ensure, maintain and enforce a proper supervisory program and competent system of internal controls.
- Plan and organize the staff of the department to establish work priorities and review the performance thereof
- Liaise with other related departments in preparing the all necessary documents to ensure it comply with company regulation.