Tier 1 Help Desk Technician (Bytagig)

About this role

Tier 1 Help Desk Technician Clackamas, OR (ON-SITE)

At Bytagig, we’re more than just an IT service provider — we’re a dedicated partner to small businesses, startups, and entrepreneurs. Whether acting as your full-scale internal IT department or supporting your in-house team, our mission is simple: help your business run efficiently today while preparing for tomorrow’s growth.

We take a people-first approach to technology, ensuring every client receives personal, attentive service tailored to their unique needs. With a deep passion for IT, a drive for continuous improvement, and a commitment to doing whatever it takes, the Bytagig team is here to help you succeed.

Our team thrives on curiosity, accountability, and fun — because we believe great service starts with a great culture.

At Bytagig, you won’t just be another cog in the machine — you’ll be part of a team that values innovation, integrity, and growth. We treat our clients like partners and our team like family.

What You Can Expect When You Join Us

A supportive and collaborative environment where your voice matters

Opportunities to grow your skills, tackle exciting challenges, and make a real impact

A culture that celebrates learning, accountability, and having fun along the way

A team that’s passionate about technology and people

If you're driven by purpose, eager to learn, and ready to be part of something meaningful — we’d love to meet you. Bytagig is a great place to grow your career! You will be exposed to a variety of technologies, and if you possess a strong work ethic and a desire to learn, we encourage you to apply.

Open www.bytagig.com/about/

Position Overview

The Tier 1 Help Desk Technician handles intermediate-level IT support requests from our clients. This role is responsible for proactive maintenance and monitoring using advanced tools and solutions. This position is on-site and requires frequent client site visits in the Clackamas/Portland metro area.

Responsibilities

• Delight our clients with a friendly, quick, and helpful experience
• Assist the Projects Team with on-site or remote project delivery as needed
• Manage and monitor problem tickets; analyze incidents and determine support required
• Apply diagnostic techniques to identify problems, investigate root causes, and recommend solutions
• Document IT requests in the ticketing system, record actions taken, and follow up on deferred items
• Keep customers informed of ticket status and progress throughout resolution
• Collaborate with customers and coworkers to diagnose and resolve issues
• Troubleshoot, analyze, resolve, track, escalate, and document technical problems
• Resolve incidents on first contact when possible using supported remote tools
• Communicate effectively with both technical and non-technical users (“speak Geek and human”)
• Train users on proper use of hardware and software
• Configure and support:
• Firewalls
• Wired and wireless networks
• Access points
• Perform proactive maintenance and monitoring using advanced tools
• Escalate issues to Tier II Help Desk when outside the scope or knowledge base
• Provide frequent on-site user support at client locations
• Deploy laptops and desktops across client environments
• Maintain system performance by testing existing equipment and software
• Perform other duties as assigned
• Education & Experience
• High school diploma or GED required
• Valid driver’s license required
• Ability to manage a flexible schedule and work independently
• 3+ years of experience working for an MSP at Tier I or Tier II Help Desk level
• Experience with:
• Microsoft Azure
• Windows Server
• Office 365 / Microsoft 365
• Networking fundamentals
• Familiarity with LAN, WAN, and VoIP technologies

Physical Requirements

• Ability to lift and carry up to 40–50 lbs
• Comfortable working on ladders up to 10 feet
• Familiar with and able to use basic hand tools (tools provided)
• Work Location & Schedule
• Monday – Friday
• 100% on-site
• Clackamas, Oregon office
• Frequent travel to local client sites is required

Compensation & Benefits

Hourly pay: $21–$25/hour (DOE)

Medical and dental insurance

401(k) with company match

Paid Time Off (PTO)