Role signals

Customer support

About this role

Job Description:

Essential Job Functions

Teaches, models, and coaches activities of daily living (ADL) (e. g., personal hygiene, housekeeping, meal preparation, money management, educational and vocational goal-setting, nutrition needs); monitors performance of ADL skills and provides therapeutic feedback.
Teaches psychoeducation classes on recovery (e. g., medication side effects, ADL, communication skills, stress management strategies).
Plans and facilitates community-based activities (e. g., medical appointments, grocery shopping, leisure/recreation/socialization); facilitates access to community resources (e. g., AA/NA meetings, school, job placement).
Contributes to safe and therapeutic environment by practicing verbal de-escalation and, as authorized, other behavior management techniques.
Serves as “ambassador” of SCS and its clients by integrating clients into the community and educating community members about people with disabilities and about SCS’s services and programming.
Collaborates with community systems on behalf of individuals served (e. g., school, landlord, family, transportation provider, employer).
Provides transportation (e. g., driving SCS van or personal vehicle), ensuring adherence to standard safety practices (e. g., driver certification, seat belts, child safety seats); teaches and facilitates use of public transportation systems.
Provides personal care, as needed (e. g., personal hygiene, toileting, laundry, meal preparation, safe eating techniques).
Administers First Aid and CPR, as needed.
Supervises self-administered medication, depending on the specific clinical program’s protocols.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description.

Education

· High school diploma or equivalent required.

Experience

· Zero to one year full-time experience working with individuals who receive services for treatment of a mental health, substance abuse, intellectual disability, or physical health condition.

· Ability to provide nurturing attention and care to individuals with disabilities.
· Ability to communicate with verbal and nonverbal individuals.
· Good interpersonal skills.
· Teaching skills.
· Patience and empathy.
· Maturity and judgment.

Physical Demands/Requirements

· Position involves considerable physical exertion, lifting a maximum of 100 pounds, with frequent lifting and/or carrying of objects weighing up to 50 pounds.
· May include frequent lifting of patients.
· 18 years of age or older.
· Valid driver’s license.
· Proof of automobile liability insurance.
· Positive driving record.

Within the bounds of their respective job descriptions, all staff are expected to exercise principle-centered leadership, focused on customer service responsiveness, with a continuous quality improvement orientation. Additionally, all staff are expected to develop a working knowledge of and follow all policies and procedures related to safety management and other Joint Commission standards.

Time Type:
Part time