Customer Service Manager

About this role

Repossession Manager

We are seeking an experienced and dependable Manager to lead daily repossession operations and oversee both field agents and office staff. This role is responsible for ensuring efficient workflows, maintaining compliance with all state laws and company policies, and promoting a professional and productive work environment.

Key Responsibilities

• Oversee day-to-day repossession operations and team performance
• Coordinate recovery assignments and manage employee scheduling
• Supervise, train, and coach field agents and office personnel
• Monitor performance metrics and ensure operational goals are met
• Handle escalated client and customer issues with professionalism
• Ensure accurate documentation, reporting, and compliance standards
• Reinforce safety protocols and industry best practices
• Maintain strong communication with clients to support recovery objectives

Qualifications

• Proven experience in the repossession or related industry

- Strong leadership and team management skills

• Ability to make sound decisions in high-pressure situations
• Excellent communication, organizational, and problem-solving abilities
• Working knowledge of compliance requirements and industry regulations