German + English Customer Care Specialist (Remote - Bosnia and Herzegovina, Croatia, Serbia)

About this role

We’re growing and hiring German + English-speaking Customer Care Specialists to join a dedicated support team for an established digital electricity supplier. For nearly a decade, this company has been helping households across Europe use energy more smartly, with 100% renewable electricity at dynamic market prices, a real-time consumption app, and smart home integrations such as EV chargers, heating systems and solar.

If you’re naturally curious, enjoy digging into a problem until you find the root cause, and have a way with words that lets you adapt your tone to every customer, you’ll fit right into the team.

What You’ll Be Doing

• Deliver thoughtful, user-friendly support to German-speaking customers via written communication channels (email and live chat)
• Help customers with subscriptions and contracts, invoices and consumption explanations and app troubleshooting
• Work across several tools at once, including a ticketing system (Zendesk), internal backend and knowledge base
• Maintain accurate, helpful records and flag recurring issues to the wider team
• What Makes You a Fantastic Fit
• Excellent German skills (C1 level)
• Good English skills (B1 or higher), used mostly for internal communication
• Previous experience in customer support
• Strong problem-solving abilities and attention to detail
• Empathetic communicator who can put themselves in others’ shoes and explain things clearly

Nice to Have

• Experience in the energy sector or with tech clients
• Familiarity with customer support tools such as Zendesk
• Previous invoicing experience
• What You Can Expect

- An employer that cares about your work experience

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• A stable and competitive income
• Structured onboarding training, plus further training sessions as you grow in the role
• Fully remote work from the comfort of your home
• Work equipment provided by us
• Additional vacation days based on tenure
• An opportunity to grow and develop in your career
• MultiSport and Fitpass membership options in Croatia and Serbia
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• A truly great team by your side with a transparent and open work culture
• Sounds good? We can’t wait to meet you.