Sr Field Service Engineer

About this role

Forming Our Future together

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here. Whether it's improving products, supporting customers, or positively influencing peers and the community, the contributions of our people matter.

Job Description:

Perform installation, setup, and qualification of probe cards.

Provide on-site troubleshooting and corrective actions for repair.

Support preventive maintenance to ensure stable product performance.

Assist in failure analysis and root cause identification in collaboration with internal engineering teams.

Support New Product Introduction activities and initial customer ramp.

Document service activities and customer issues in a timely manner through internal systems(Salesforce).

Requirements

• Customer Support Experience preferable
• 3~10 years of Probe Card work experience preferable
• MS Office user
• English skill (required reading and writing) preferable

Skills

• Customer Service, English Communications, English Writing, Field Services, Probe Cards, Product Installation, Repair Services
• Education & Experience:
• Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience | Required