Billing Clerk

About this role

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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The Billing Support Specialist is responsible for reviewing invoices and billing in customer portal systems.

Job

Responsibilities

• Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed.
• Assist other team members to make follow up calls regarding customer problems
• Take ownership of each communication with the customer, ensuring follow up communication is made as needed
• Aggressively pursue collection of past due amounts
• Negotiate payment plans according to company guidelines
• Other duties, as assigned.

Job

Requirements

• High school diploma or GED. College degree preferred
• Minimum 1 years’ experience in customer portals/billing
• Experience with oil & gas billing
• Handle confidential information in a discreet, professional manner
• High level of accuracy and sense of urgency
• Communicate effectively
• Strong attention to detail
• Discretion with company and vendor information.
• ERP System experience (SAP preferred, Oracle, PeopleSoft, Syteline)
• Strong background in MS Office and Reporting Queries
• Focused on maintaining the highest level of customer service