Technical Service Manager

About this role

Dipsol of America seeks a dedicated and experienced Technical Service Manager to lead our technical support team. This individual will play a key role in ensuring our customers receive outstanding technical service while maintaining compliance with all industry regulations and internal standards.

Key Responsibilities

• Supervise the daily operations and performance of the technical service team.
• Gather, organize, and maintain customer-related technical documents and reports.
• Ensure that timely and high-quality technical support is provided to all customers.
• Guide team members on the purpose and goals of the technical service department.
• Develop strategies for efficient, effective customer service delivery.
• Ensure compliance with all federal and state regulations.
• Communicate and collaborate with other technical and internal departments.
• Work closely with customer service and operations teams on shipments, inventory, and quality control.
• Report performance metrics and field updates to the Technical Director.
• Seek and implement continuous improvements for processes and the work environment.
• Coordinate as needed with the sales manager and sales team.

Qualifications

• Previous experience in a technical support or supervisory role.
• Strong leadership and communication skills.
• Experience in technical documentation and customer-facing service.
• Familiarity with compliance regulations (federal/state) preferred.
• Ability to work cross-functionally and prioritize in a fast-paced environment.