Role signals

Customer support

About this role

Temporary Job Opportunity!

We are looking for emotionally intelligent, digitally fluent, and customer-focused individuals to join our Customer Support team. In this role, you’ll represent the brand across live chat and email support channels, helping customers with confidence, empathy, and professionalism while maintaining a warm and fashion-aware tone.

About the Role

As a Customer Support Representative, you’ll play a key role in creating exceptional customer experiences. You’ll assist customers with product queries, orders, delivery updates, returns, and general support while ensuring every interaction reflects the premium Fashion brand experience.

This is a fast-paced, digitally driven environment requiring strong written communication, multitasking ability, and a genuine passion for customer service.

Campaign Details:

Premium Fashion Brand
Temporary Position: 4 to 12 weeks
Competitive Basic Salary
Location: Mount Edgecombe (23a Flanders Dr, Mount Edgecombe, Durban, 4001) OR Musgrave (14 Silverton Road, Musgrave, Berea, Durban, 4001)

What We’re Looking For:

- Excellent written English communication skills

Friendly, professional, and customer-focused attitude
Strong multitasking and problem-solving ability
Comfortable handling live chat and email support
Digitally savvy and confident using multiple systems
Emotionally intelligent with strong customer empathy
Adaptable, coachable, and calm under pressure
Reliable, punctual, and accountable
Available to work UK-aligned shifts, including weekends
Experience in fashion, e-commerce, Zendesk, or customer support is advantageous
Why Join Us?
Be part of a premium fashion brand with a strong customer-first culture
Work in a collaborative and supportive environment
Gain valuable experience in fashion e-commerce and digital customer service
Opportunities for growth, learning, and development
If you’re fashion-conscious, digitally savvy, and ready to grow your customer service career — this opportunity is for you.