KYC & Payments Analyst

About this role

Role Summary: KYC & Payments Analysts ensure the efficient handling of escalations, document verification, and withdrawal reviews, maintaining high standards of accuracy and compliance.

Key Responsibilities

• Address escalations from the Support and KYC teams, ensuring timely and accurate resolutions.
• Review and process pending withdrawals, escalating suspicious activities for further investigation.
• Identify and flag unusual or suspicious payment and account activities, collaborating with the Anti-Fraud team as necessary.
• Ensure compliance with regulatory and company policies, maintaining the integrity of all transactions and verification processes.
• Review and resolve payment-related issues, such as failed transactions, ensuring a seamless experience for players.
• Monitor the withdrawal process to ensure adherence to internal standards and SLA targets.
• Provide feedback on processes and workflows to improve efficiency, accuracy, and compliance.
• Work closely with KYC, Payments, and other internal teams to enhance cross-departmental coordination.
• Maintain accurate and up-to-date records of all handled transactions and verifications.
• Stay informed about regulatory updates and adapt workflows as required.

Requirements

• Solid experience in KYC and Payments operations.
• Strong analytical skills to identify and assess risks effectively.
• Comprehensive understanding of company policies and procedures.
• Ability to handle multiple priorities with accuracy and efficiency.
• Familiarity with AML regulations and fraud prevention practices.