Claims Representative

About this role

Job Title: Claims Handler / Legal Administrative Specialist

Location: Dresden, Germany

About the Role

We are looking for a Claims Handler / Legal Administrative Specialist to support the efficient handling of insurance claims in a dynamic service environment. In this role, you will manage communication with all parties involved in a claim, review and assess cases independently, settle justified claims, and defend against unjustified claims. The position is suited to candidates with a background in insurance, finance, law, or a comparable field, ideally with prior experience in motor and/or property claims handling.

Key Responsibilities

• Handle written and telephone correspondence with all parties involved in claims cases.
• Independently process and resolve claims in a timely and professional manner.
• Assess coverage, liability, and claim validity based on available documentation and case details.
• Settle justified claims and support the rejection or defense of unjustified claims.
• Maintain accurate case records and ensure high-quality documentation.
• Work closely with internal colleagues and external stakeholders to deliver strong customer service.
• Contribute to a collaborative, service-oriented team culture.
• Candidate Profile
• Completed training or qualification in insurance, finance, law, or a comparable field.
• Previous experience in claims handling, ideally in motor and/or property insurance.
• Strong communication skills and sound negotiation ability.
• Very good command of German, written and spoken.
• Empathy and a strong customer-service mindset.
• Independent, careful, and proactive way of working.
• Team-oriented with a positive and open approach to work.
• What Success Looks Like
• Claims are handled accurately, professionally, and within required timelines.
• Customers and stakeholders receive clear, solution-oriented communication.
• Legitimate claims are resolved efficiently, while unjustified claims are challenged appropriately.
• Documentation quality is high and supports sound decision-making.
• The role contributes to service quality, operational reliability, and customer satisfaction.