Server

About this role

Server

Job Summary

The Server is responsible for delivering an exceptional dining experience by providing attentive, knowledgeable, and professional table service. As a key ambassador of the restaurant, the Server ensures every guest feels welcomed, informed, and valued while maintaining the highest standards of hospitality throughout the dining experience.

Key Responsibilities

• Welcome guests promptly and professionally, ensuring they feel comfortable and well attended throughout their visit.
• Present menus, explain menu items, daily specials, and beverage options, and provide recommendations based on guests' preferences.
• Accurately take food and beverage orders using the POS system and communicate special requests clearly to the kitchen and bar.
• Serve food and beverages efficiently while ensuring presentation standards are maintained.
• Monitor tables throughout the dining experience, anticipating guests' needs and responding promptly to requests.
• Promote appetizers, desserts, premium beverages, and other menu enhancements to maximize guest satisfaction and sales.
• Ensure tables are properly set, cleared, and reset in accordance with the restaurant's service standards.
• Handle guest concerns professionally and escalate issues to management when necessary.
• Maintain cleanliness and organization of assigned service stations and dining areas.
• Work collaboratively with bartenders, kitchen staff, hosts, and management to ensure seamless service during busy periods.
• Participate in opening, closing, and side-work duties as assigned.
• Qualifications, Experience & Competencies
• Minimum of one (1) to two (2) years' experience in a restaurant, hotel, or hospitality environment, preferably in fine dining.
• Excellent communication and customer service skills.
• Strong knowledge of food, beverages, and dining etiquette, or the willingness to learn.
• Professional appearance and positive attitude.
• Ability to multitask and remain composed in a fast-paced environment.
• Strong attention to detail and commitment to delivering exceptional guest experiences.
• Team-oriented with excellent interpersonal skills.
• Flexible to work shifts, evenings, weekends, and public holidays.
• Reporting Relationship
• Reports directly to the Front of House Manager.