Tools
CRM
Methods
Revenue operations
About this role
Novibet is currently looking for a Campaign Execution Specialist to join our offices in Brazil.
Novibet, founded in 2010, is an established GameTech company that operates in several countries across Europe and LATAM through its offices in Greece & Malta. Licensed and regulated by MGA, ADM and HGC, and Irish Revenue Commissioners, Novibet is committed to delivering the best sports betting and gaming experience to an ever-expanding customer base.
Join our Noviverse!
Your role
As a Campaign Execution Specialist you will have to:
- Deal directly & manage effectively all customer queries regarding promotions & bonuses
- Handle complaints and provide solutions related to bonuses
- Monitor and evaluate the activity of customers
- Provide accurate information regarding company's promotions
- Handle daily promotions for both Online Sportsbook and Casino
- Deliver marketing campaigns (through Optimove/ Mailup/ Locosms marketing tools)
- Communicate with Sportsbook & Casino Departments, providing feedback regarding promotions, banners etc.
Requirements
- At least 1 year of prior experience in a similar role within the iGaming industry
- Experience in using CRM tools/ campaigns is a plus
- Passion about sports and good understanding of online gaming products
- Excellent communication and a team working spirit
- Fluency in English will be a plus
- Flexibility to work on shift rotation 24/7