Senior Manager, Sales Operations & Revenue Analytics

About this role

Company Overview:

Outer Biosciences’ mission is to improve human skin health by discovering and developing novel bioactives that are more effective and safer than anything available today. Founded by a scientific team with deep experience in engineering advanced organ systems, our fully integrated technology platform combines complex, long-lasting, clinically relevant ex vivo skin models with multimodal data analysis and predictive machine learning. Company overview here.

Role Overview:

Outer Biosciences is seeking a Senior Manager, Sales Operations & Revenue Analytics, to build the sales and revenue operations playbook that will support the company’s growing research partnerships with pharmaceutical, biotech, and beauty companies. This role is responsible for scaling our CRM, designing a deal process that fits how research studies are scoped and contracted, building the company’s first revenue forecast and pricing framework, and creating the reporting leadership relies on.

The role works closely with business development, R&D, project management, and finance. The ideal candidate has built sales or revenue operations from the ground up and enjoys hands-on work in a fast-growing scientific company. This is a senior individual contributor role and a remote, US-based position. This person will report directly to the EVP, Commercial.

Key Responsibilities

• Scale Outer Bio’s existing CRM into the system the commercial team runs on, including pipelines, workflows, integrations, and dashboards
• Design and document the sales and revenue operations playbook, including deal stages, definitions, and processes for scoping, proposing, and contracting research studies and partnerships
• Build and maintain the company’s bookings and revenue forecast, connected to study milestones, laboratory capacity, and tissue supply
• Develop pricing and quoting tools for research studies and partnerships, and track margin by study and customer
• Segment target markets across pharma, biotech, and beauty, and build target-account lists to focus business development efforts
• Produce monthly commercial reporting and board-ready revenue metrics, and explain variance to plan
• Support live opportunities with account research, proposals, pricing, and contract terms
• Establish the commercial operating rhythm, and prepare the onboarding, tools, and compensation plans future sales hires will use

Qualifications and Skills

• Minimum Education: Bachelor’s degree in business, finance, economics, science, or a related quantitative discipline.
• Minimum of 5 years of relevant experience in sales operations, revenue operations, or commercial operations, ideally at a CRO, scientific services, or life science tools company, or selling into beauty and personal care.
• Proven experience building sales or revenue operations from the ground up, including process, CRM, forecasting, and reporting
• A hands-on builder with Salesforce Administrator certification and experience configuring objects, fields, flows, validation rules, and permission sets
• Advanced modeling skills in Excel or Google Sheets; experience with SQL or a BI tool is a plus
• Ability to partner with scientists and translate technical work into clear commercial processes

- Excellent written, verbal, and executive communication skills

• Highly productive and resourceful, thrives in dynamic environments, and works effectively both independently and in a group

We are deeply committed to diversity, equality, and inclusion in all its forms and practices. As a company we promote inclusion and desire to work with people from all walks of life. As we grow our team, we strive to be the change we want to see. If your experience is somewhat different from what we've described and you believe you can bring value and contribute to the role, we'd be honored to learn more about you.