Workshop Service Technician

About this role

Are you a talented Workshop Service Technician ready for your next exciting opportunity?

Join our fun and supportive Service Team based in Whangārei!

Why You’ll Love Working with Us

• Great Team

Benefits

Competitive hourly rate plus overtime paid at x1.5. We also offer a great benefits package including a bonus incentive scheme, fully funded NIB health insurance, generous tool allowance, staff purchasing benefits and company banking options.

• Customer-Centric Mindset: Passionate about providing dependable diesel servicing and building strong customer relationships through professionalism, transparency, and care.
• Career Development: Ongoing opportunities to grow your trade through multiple career pathways across our nationwide dealership network or National Support Office, supported by continuous technical training at our purpose-built National Training Centre in Palmerston North.

About the Role

You will work with world‑class machinery and equipment from leading brands including Kubota, Landini, Brevi, Pichon and Vredo. As a Workshop Service technician, you will be required to work a minimum of 40 hours per week within our core business days and hours of Monday to Friday 8am to 5pm and also participate in a roster to provide on-call support to Norwood customers.

What you will do

This is a great chance to join our well established and friendly team in our Whangārei Dealership. Due to expansion, we have a newly created position available for a Service Technician to carry out workshop-based servicing, diagnosis and repairs. Your primary responsibilities will include but are not limited to:

• Carry out servicing, diagnostics, and repairs on a wide range of machinery, including mechanical, electrical, and electronic systems.
• Deliver exceptional customer service by keeping customers informed, setting realistic expectations, and respecting customer property.
• Work collaboratively with the wider dealership team (parts, sales, service) to deliver strong customer outcomes.
• Apply correct work procedures and technical standards, ensuring all jobs are completed safely, on time, and to the required quality.
• What you will bring

This role requires technical expertise, professionalism, and a strong focus on accuracy, communication, and accountability when working independently in the field or within the workshop, as well as:

• Level 4 Heavy Auto qualification and/or at least 3 years' experience in repairs & servicing of diesel equipment.
• Experience with agricultural or construction machinery preferred.
• Strong technical knowledge and advanced skills in diagnosis, repairs and servicing
• Computer skills including the use of OEM diagnostic software

- Great customer service and communication skills

• Strong hands‑on work ethic with a focus on quality repairs, getting the job done right and on time, and accurately completing all job documentation.

About us

Norwood is a leading New Zealand provider of agricultural and construction machinery, operating an extensive nationwide dealership network. We represent a broad portfolio of premium brands and are committed to delivering high-quality servicing and support that maximises the performance and lifespan of our equipment.

Working at Norwood offers the opportunity to grow and succeed with:

• A proud history of over 75 years in the New Zealand market, providing long-term career stability within a trusted nationwide organisation.
• Ongoing learning and development, with access to experienced technical specialists and structured training through our National Training Centre.
• A supportive team environment where knowledgeable, passionate people work together to support the agricultural and construction industries that keep New Zealand moving.

To apply

All applicants must be a New Zealand Citizen or Resident and be willing to undergo police vetting or any other checks relevant to the role.