Fulfillment Specialist

About this role

Job Title: Fulfillment Specialist

Location: Remote

Employment Type: Full-time

Advertised Compensation: Base $36.06/hour, average OTE $125K+, uncapped commissions

About Salty

Salty is an intelligent AI-native insurance provider built for households with car payments. Salty continuously works for customers across the entire insurance journey. Salty finds the right policy, monitors rates and coverage, and advocates when a claim is on the line.

The premise is simple: insurance sucks, yet everyone needs it.

Salty makes it effortless.

Employment is offered through Embedded Insurance Agency, LLC the licensed operating subsidiary of Salty Ai Inc.

Role Overview:

As a Fulfillment Specialist at Salty, you will meet customers at a moment that matters to bring coverage and savings through our agency offering. Because our technology builds quotes from a customer's existing insurance information, you’ll spend more time engaging clients and closing sales and less time on data entry and quoting. You'll also identify and cross-sell other insurance lines, to deliver increased savings and value to our customers.

Key Responsibilities

• Make outbound sales calls to warm prospects when we've identified insurance savings.
• Respond to inbound leads and follow up with prospective customers via phone, email, and SMS.
• Educate customers on auto insurance products, coverage options, and agency value.
• Identify cross-selling opportunities and actively offer additional lines (e.g., home insurance).
• Assume the sale, comfortable speaking assumptively and working to close.
• Be proactive in meeting or exceeding monthly sales targets while maintaining exceptional customer service.
• Detailed utilization of CRM to manage leads, track pipeline activity.
• Adherence to all compliance guidelines

Requirements

• Active and maintained P&C license (Property & Casualty) in current state of residence required.
• 3+ years of experience in auto insurance sales (high volume call-center experience preferred).
• Strong communication and persuasion skills.
• Comfortable using multiple systems simultaneously, including CRM, quoting, and rating tools.
• Self-motivated and goal-oriented.
• Ability to thrive in a fast-paced, fully remote environment, managing a full pipeline effectively.

Preferred Qualifications

• Experience with digital-first insurance platforms or insurtech environments is a big plus.
• Familiarity with comparative raters and CRM tools (e.g., EZLynx, AgencyZoom, Salesforce)
• Bilingual (English/Spanish) a plus.

What We Offer

• Dynamic, fast-paced environment with opportunities for professional growth
• Access to industry-leading tools and resources that support your success
• Competitive base salary + uncapped bonus opportunity
• Incredible benefits - the best in the industry BY FAR:
• Health, dental, vision paid at 89% (individual or family)
• 401(k) with substantial matching
• Generous PTO
• Remote work flexibility
• Career growth in a fast-scaling insuretech
• Multi-state licensing
• Schedule:
• Full-time
• Rotating shifts, including some evenings and weekends

Who You Are

You’re a licensed insurance professional who enjoys helping customers find the right coverage with clarity and confidence. Tech-savvy and adaptable, you’re comfortable using modern sales tools and thrive in a fast-paced, goal-oriented environment. You bring strong communication skills, a self-motivated attitude, and a genuine commitment to delivering an exceptional customer experience.