Role signals
Sales
About this role
We are hiring experienced Sr Hostess for a reputed restaurant group in Kuwait.
Key Responsibilities
- Greet, acknowledge, seat and farewell guests professionally.
- Recognize VIP and regular guests and coordinate personalized service.
- Manage reservations, special requests, guest profiles and reservation notes.
- Manage seating plans, waitlists, queues and table availability.
- Coordinate table allocation with Floor Manager and service team.
- Handle guest inquiries, complaints and service recovery.
- Maintain guest interaction and complaint records.
- Guide and coach junior hostesses and FOH staff.
- Allocate host-desk duties and monitor performance.
- Coordinate guest information with managers and service staff.
- Maintain host desk, entrance and guest areas.
- Handle telephone calls and reservation inquiries.
- Support promotions, guest loyalty and revenue objectives.
- Prepare reports on guest feedback, VIP activity and service trends.
- Complete shift handovers and ensure the host area is ready for the next shift
- Experience & Qualification
- Minimum 2–3 years in restaurant hosting, guest relations, hospitality or similar customer-facing role.
- Senior/supervisory experience preferred.
- Diploma or Bachelor’s degree in Hospitality Management, Business Administration or related field preferred.
- Experience with reservations, waitlists, VIP guests, complaints and service recovery.
- Sales, loyalty activities or special-event experience is an advantage.
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Benefits
✔ Salary : 500 - 600 KD
✔ Accommodation & Transportation Provided