Customer Care - Travel and Transportation

About this role

We are hiring Customer Service Representatives for our office in Montego Bay Jamaica who will handle incoming customer service calls for a Transportation company. Customers calling in will need help with dispatching services to a driver’s location, billings, contract renewals and more. This full-time position offers paid training, health benefits, opportunity for professional growth, and many more employee perks. You must have the desire to research, understand concerns, and address customers quickly.

Responsibilities

• Actively listen to customers to gather information, research, and resolve inquiries while logging customer calls
• Communicate effectively with a resolution in a timely manner
• Prepare responses to customer inquiries based on pre-determined scripts & procedures
• Discover solutions using tools & resources to help resolve the customer’s problems
• Assess customer’s needs and inform customers about services available that would fit those needs
• Navigate through multiple computer applications with speed & accuracy

Additional

Requirements

• 18+ Years or older
• Minimum Secondary School Leaving Certificate/HEART Level II Certificate/3 CSEC Subjects
• Entry-level job with a minimum of 6 months of customer service experience BPO/Call Center preferred
• Strong verbal communication
• Customer focused personality & a desire to help people
• High computer proficiency & overall technical knowledge
• Professional positive attitude & courteous telephone etiquette
• Open & flexible schedule availability including weekends & holidays for a 24/7 business (Evenings/Weekends required)

Benefits & Perks

• Company-paid health & life insurance
• Great work environment
• Paid training
• Access to onsite Gym
• Opportunity for career growth