Role signals
Legal
About this role
Main
Responsibilities
- Assist in the daily operations of the Lobby Lounge, ensuring the highest standards of service and guest satisfaction.
- Lead, train, and motivate the service team to deliver impeccable service and hospitality.
- Supervise and manage staff performance, providing coaching, training, and development opportunities.
- Monitor and control inventory and stock levels, ensuring proper organization and minimizing waste.
- Collaborate with the kitchen and bar teams to ensure smooth service and efficient communication.
- Handle guest feedback and resolve any concerns in a professional and timely manner, ensuring positive guest experiences.
- Assist with scheduling, staff allocations, and other operational tasks to ensure smooth daily operations.
- Oversee the implementation of hotel policies and procedures, ensuring compliance with health and safety regulations.