Account Manager

About this role

TransPerfect Is More Than Just a Job…

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

The position of Account Manager is responsible for serving as the first level of support to existing clients and developing new business relationships.

Description

• Research prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
• Generate daily mailings to prospective clients using updated and accurate spreadsheets
• Cold call prospective clients
• Creatively problem solve to improve current new business development strategy Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
• Liaise with Production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
• Complete all other tasks that are deemed appropriate for the role and assigned by the manager/supervisor

Required Skills

• Excellent written and verbal communication skills in English along with the official language of home office
• Excellent problem solving and analytical skills  Strong interpersonal skills Effective time management skills

Required Experience

• Minimum Bachelor's degree or its equivalent
• Proven sales life cycle experience - lead generation through business closing
• Proven track record in achieving sales targets
• Fluency in English and Korean