Support Manager (Expertise in Jira and Confluence)

Nature Of Tasks

 Organisation , implementation and maintenance of (IS) support

 Coordination of support teams

 IS Service management

 Coordination with the project teams

 Coordination of wiki sites, collaborative sites or social networks

 Follow-up of service quality

 Management and follow-up of user requests

 Guidance regarding the use of information systems

 Management of incidents related to information systems; organisation of the reporting

 Conception and organisation of user documentation for information systems

 Conception and management of IS and ICT trainings

 Participation in user, service and project meetings

 Elaboration and implementation of relevant support processes

Level Of Education

 Min. Bachelor’s level or 3 years of higher education

Specific Expertise And Technologies

At least 1 year of specific expertise in Knowledge in end user assistance or support of information systems

At least 1 year of specific expertise in Good knowledge of ITIL, scrum, agile, Prince 2, PM2

At least 1 year of specific expertise in Knowledge of wiki, collaborative sites and social networks

At least 1 year of specific expertise in Good reporting skills

• At least 5 years of specific expertise in Knowledge of confluence and Jira

Knowledge And (Non-Technical) Skills

 Good IT skills

•  Excellent communication / writing skills.
•  Ability to give presentations.
•  Ability to apply high quality standards
•  Ability to participate in multi-lingual meetings, good communication skills.
•  Capability of working in an international/multicultural environment, rapid self-starting capability and experience in working in team; leadership capability
•  Able to cope with the needs of multi-language site deployment.
• Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical

skills

•  Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
•  Ability to participate in multilingual meetings;
•  Ability to work in multi-cultural environment, on multiple large projects;
•  Excellent Team Player
•  Ability to understand, speak and write other EU official languages will be an advantage;
•  High degree of discretion and integrity is required as the applications managed and maintained in SANTE.R.4 contain personal and confidential data

Certification And/Or Standards

 OPTIONAL CERTIFICATION: ITIL foundation certification

*Please note that the client doesn't offer sponsorship.