Technical skills
HTML & CSSData analysis
Methods
Agile
Role signals
UI/UX DesignCustomer success
About this role
VIP ACCOUNT MANAGER (with English or German)
VIP Account Manager will be a single point of contact for all accounts-related
activities. They will develop and sustain excellent customer relationships at all levels and ensure customer satisfaction.
Key Responsibilities
- Communication with the VIP players through mail, SMS, and chat. • Daily gaming experience and deposit activity analysis of the assigned VIP players to identify potential risks of churn and act upon it through predefined processes.
- Initiate regular proactive contacts via phone and other communication channels to work on keeping the VIP players active while aiming for an increase in the player’s lifetime value and long-term retention.
- Build strong long-term relationships with the VIP players through regular casual and promotional contacts while ensuring outstanding user experience and service satisfaction through providing first-contact resolution on queries/issues.
- Proposing players eligible for personal promotions ensure a customized experience for the key VIP players.
- Act as the main point of contact within your clients' organizations
Skills
- Fluent English speaker - both written and spoken.
- Communication skills at all levels
- Excellent client service skills.
- Time management skills
- Ability to suggest and help implement improvements to the process • Share knowledge among colleagues
- Achievement and success-driven personality
- . Analytical and reporting skills-a must
- Previous experience as VIP account manager in iGaming (minimum one year) – a must.
- Experience MS Excel – a must.
- Experience using Jira & Confluence – an advantage.
- German or other languages – an advantage.
- Program language HTML – an advantage.
- We offer:
- Innovative and dynamic work
- Hybrid work model
- Training and professional development
- Additional health insurance
- Competitive salary