SIHQ Customer Relationship Management Staff

About this role

Samudera Indonesia offers a truly global and collaborative work experience. You’ll team up with some of the best and brightest people in many locations in Indonesia and beyond. And you’ll discover a world of extraordinary opportunity, challenge, and fulfillment where you can pursue goals, develop new skills, and explore new horizons.

Main Responsibilities

• Validate new customer registration data in the CRM system prior to account activation.
• Verify customer legal and administrative documents (NPWP, NIB, etc.) for accuracy and completeness.
• Eliminate duplicate records and verify critical account details, including billing addresses and key contact information.
• Collaborate with Sales and Customer Service to resolve missing or invalid documentation.
• Manage customer status updates and maintain database integrity in the CRM system.

General Responsibilities

• Ensure the implementation of an Integrated Management System, including the identification, documentation, and control of risks in the relevant department's work area.
• Foster and ensure the commitment of every team member to understand and adhere to all applicable Integrated Management System requirements.
• Be willing to participate in the investigation process of accidents, incidents, or actions that may lead to incidents caused by unsafe actions or unsafe conditions, including providing accurate information and reports based on known facts.
• Be willing to engage in the information security control process applied to protect the information assets and information processing assets owned and/or managed by the Company from threats to confidentiality, integrity, and availability.

Qualifications

• Minimum 1 year of experience in Administration, Data Entry, or Customer Service (Logistics/Shipping industry experience is a plus).
• Familiarity with shipping/logistics terminology and CRM systems (Salesforce user experience is preferred).
• High attention to detail with proven ability to handle large data volumes accurately.
• Proficient in Microsoft Excel and Google Sheets.
• Join us and help create the future of logistics!