Customer Service Advisor

About this role

Customer Service Advisor

Position Overview

Auto Solutions is seeking a proactive, highly organised, and customer-focused Customer Service Advisor to join our fast-paced automotive service department. As the primary liaison between our customers and our technical team, you play a critical role in delivering a seamless, high-touch service experience from check-in to vehicle handover.

The ideal candidate possesses exceptional communication skills, thrives under pressure, and takes pride in building lasting customer trust while keeping daily shop operations running smoothly.

Key Responsibilities

• Customer Engagement & Relationship Management
• Greet customers, listen to vehicle concerns, and record symptoms accurately.
• Explain diagnostics, maintenance recommendations, and cost estimates clearly.
• Provide proactive updates on vehicle status and completion times by phone or email.
• Scheduling & Workflow Optimization
• Book service appointments to balance workshop capacity and technician availability.
• Manage the daily service calendar to minimise wait times and maximise shop efficiency.
• Service Administration & Financial Targets
• Accurately log customer details, repair orders, and vehicle histories into the database.
• Verify work orders and paperwork prior to billing and vehicle release.
• Collaborate closely with team members to meet and exceed monthly financial targets set by the Service Manager.
• Value-Added Consultative Selling
• Recommend relevant maintenance and accessory options based on vehicle age and condition.
• Present routine care packages without high-pressure tactics.
• Issue Resolution & Continuous Improvement
• Address customer inquiries or concerns promptly and professionally.
• Gather customer feedback to support ongoing service improvements.
• Cross-Functional Team Collaboration
• Translate customer concerns into precise instructions for technicians.
• Work closely with parts and technical teams to ensure on-time, quality repairs.
• Preferred Qualifications & Attributes
• Experience: Proven track record in a fast-paced, high-volume customer-facing role (automotive dealership or service industry experience is a strong plus).
• Communication

Skills

• Exceptional verbal and written communication abilities; professional telephone etiquette and strong active listening skills.
• Technical Aptitude: Proficient in Microsoft Office (Outlook, Word, Excel); comfortable navigating Windows environments and learning proprietary dealership management systems quickly. CRM experience is advantageous.
• Operational

Skills

• Excellent time management, multitasking, and organisational skills with sharp attention to detail under tight deadlines.
• Education: High School Diploma or equivalent required.
• Closing date: November 2nd, 2026