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About this role
Who We Are
PolyNovo is a disruptive medical technology company, headquartered in Melbourne. We design, develop, and manufacture innovative dermal regeneration solutions, using our patented bioabsorbable polymer technology NovoSorb®. Our lifesaving products have revolutionised the treatment of burns, major trauma as well as multiple emerging indications, and impacted the lives of over 70,000 patients globally.
With a footprint in 46 countries and 300+ staff across a range of locations, PolyNovo continues to grow, and opportunity awaits.
Learn more about PolyNovo by visiting our Website or our LinkedIn page.
About The Role
PolyNovo is currently searching for a Sales Operations Administrator to join the Sales team on a part-time basis (0.8 FTE). Reporting to the Senior Manager, APAC Finance and Commercial Operations, the Sales Operations Administrator will be responsible for delivering high-quality sales and customer operations support, including order processing, invoicing, shipment coordination, customer enquiries, and inventory-related reporting.
The role acts as a key liaison between Sales, Marketing, Supply Chain, Finance, customers, and 3PL partners to ensure efficient service delivery and operational excellence.
Key Responsibilities
- Provide high-quality customer service through timely processing of orders, invoices, shipments, quotes, and customer enquiries
- Coordinate logistics and order fulfilment activities, ensuring accurate and on-time delivery while managing urgent requests and resolving discrepancies
- Maintain customer records, support new customer onboarding, and manage pending purchase orders
- Support inventory management through stock movement processing, stocktake reconciliations, and inventory reporting
- Provide sales administration support, including CRM management, lead assignment, reporting, marketing material coordination, and customer event logistics
- Monitor and report on samples, demonstrations, discounts, consignment agreements, and sales support activities
- Collaborate with Sales, Marketing, Supply Chain, Finance, and external logistics partners to ensure operational excellence
- Prepare reports and supporting documentation for audit, compliance, and business requirements, while responding promptly to phone and email enquiries.
- What You'll Bring
- Experience in customer service, sales operations, order management, logistics, or a similar administrative role
- Strong organisational and multitasking skills with the ability to manage competing priorities
- Excellent communication and stakeholder management skills, with a customer-first mindset
- High attention to detail and accuracy in processing transactions, inventory records, and reports
- Proficiency in Microsoft Office and experience using ERP, CRM, or business systems
- Ability to work collaboratively across multiple teams and with external partners
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- A proactive, solutions-focused approach and the ability to troubleshoot issues effectively
- Experience in inventory management, supply chain, healthcare, medical devices, or logistics environments will be highly regarded.
- Why PolyNovo?
Join a team that values innovation, collaboration, and professional growth. At PolyNovo, we offer a dynamic work environment and the opportunity to contribute to ground-breaking projects that shape the future of our company and the industry.
- Multinational, ASX 300 listed and values-led business dedicated to redefining healing for the benefit of our patients
- Unique platform technology, an exciting pipeline of highly innovative products
- Diverse, inclusive and flexible workplace culture
- Career development opportunities and unlimited access to online learning
- Rewards platform with access to discounts at over 450+ Australian retailers
- Paid parental leave for primary and secondary carers, Nurture Days, and more
- Salary packaging including novated car leasing.
- Apply Today
- Please send your resume by clicking on the Apply button.
- We like AI for lots of things… just not résumé review. Your application is read by actual human beings. No automated screening tools are used in our hiring decisions.
- Please note only applicants with full working rights in Australia will be considered.
PolyNovo is committed to creating a workplace that values equity, diversity, and inclusion. We recognise and value that it is the sum of our parts – our combined backgrounds, experiences and perspectives – that allow us to succeed.
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