Tools
CRM
Methods
Revenue operations
Role signals
Customer support
Key Responsibilities
- -
- Understand the different types of services and products offered to customers
- Provide and communicate information on new product and services for affluent customers
- Facilitate customers calls and resolve customer issues
- Manage disgruntled customer, handle customer complaints and escalates to relevant parties
- Process customer request and ensure communication to relevant parties
- As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guideline.
Requirements
- Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
- Excellent leadership, interpersonal, communication & motivational skills.
- Good knowledge in retail products and services
- Customer service and leads management skill.
- Good knowledge in Customer Care/Call Center system eg. CRM, CC Pulse, NICE & WFM.
- General computer skill.
- Proficient in either Mandarin or Cantonese and English is a must
- Malaysian Native speaker with the above or more required languages is an added advantage
- Willing to work on 24/7 shift cycle