Customer Support Representative

About this role

Our client Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Perfect for those who aim to:

• Manage and resolve customer inquiries through live chat and ticketing systems
• Deliver a premium customer experience specifically for the Spanish-speaking market
• Act as a bridge between customer needs and technical solutions
• Research and troubleshoot complex issues to provide definitive resolutions
• Collaborate with internal teams to identify trends and improve service workflows
• Maintain high-quality standards by adhering to internal support procedures
• Balance multiple priorities in a fast-paced, high-volume digital environment
• Utilize bilingual communication to document cases and assist global colleagues.

Experience you’ll need to bring:

• Fluency in Spanish with the ability to communicate with nuance and empathy
• Intermediate English proficiency, specifically for internal written communication
• Ability to clarify ambiguous customer requests
• Familiarity with digital support tools (Live Chat and Email) is highly advantageous.

It's a perfect match if you have those personal features:

• Excellent organizational skills and ability to prioritize in order to meet deadlines
• High organizational capacity to manage deadlines and prioritize urgent tickets
• Proven teamwork abilities with a focus on clear and proactive communication
• Adaptability to work under pressure without compromising service quality

- Excellent team player skills with strong communication skills

• Ability to work in a fast-paced environment and under pressure
• Problem-solving skills.
• Our clients offer competitive benefits to support your professional and personal growth, including:
• Health & Wellness Focus
• Growth Opportunities
• Performance-Driven Rewards
• Dynamic Work Environment.
• Apply, and let your growth journey begin.