Jira Specialist

About this role

What will you do?

As a Jira Specialist, you will be responsible for the administration, configuration, governance, and continuous improvement of Quion's Atlassian environment, primarily focusing on Jira Software and Jira Service Management (JSM).

You will ensure that Jira supports ITIL-based processes, improves collaboration, enables transparent reporting, and meets the evolving needs of the organization.

Your responsibilities will include:

• Administering, securing, maintaining, and improving Jira Software and Jira Service Management.
• Designing and optimizing workflows, automations, dashboards, and ITIL-based processes.
• Maintaining the integrity, accuracy, and quality of the Configuration Management Database (CMDB).
• Developing reports, dashboards, and performance insights using Power BI and key performance indicators (KPIs).
• Managing integrations between Jira, Jira Service Management, CMDB, Power BI, and other enterprise platforms.
• Collaborating with stakeholders to translate business needs into scalable solutions.
• Improving operational efficiency through automation, standardization, and process optimization.
• Providing user training, maintaining documentation, and promoting best practices across the organization.
• Working closely with international IT Operations colleagues to continuously improve the Atlassian environment.