Administrative Clerk

About this role

Job Title: Administrative Clerk Department: Administration Location: Baltimore, Maryland

Reports to: Intake Director and CEO

Education & Experience:

· High school diploma or equivalent required; BA/BS preferred.

· 1–3 years of administrative experience, with preference for experience in mental health or substance use settings.

· Strong verbal and written communication skills required.

· Proficiency in Microsoft Office (Excel, Word, PowerPoint) and modern office equipment.

Position Overview: The Administrative Clerk provides essential support to ensure smooth office operations at PGIC and D-POM, LLC. This role requires professionalism, attention to detail, and excellent interpersonal skills to interact effectively with clients, staff, and external partners.

Key Responsibilities

• · Answer and direct phone calls professionally; provide basic program information.
• · Greet clients and visitors with courtesy and professionalism.
• · Maintain confidentiality of sensitive client and office information.
• · Perform data entry, filing, document preparation, and correspondence.
• · Track reimbursements, office expenditures, and assist with report reconciliation.
• · Independently draft letters, memos, and internal communications.
• · Assist with intake processes and other special projects assigned by the supervisor.
• · Handle multiple tasks efficiently under high-stress conditions.
• · Communicate effectively with clients, staff, and others to resolve questions or concerns.
• Other Position Characteristics:
• · Requires constant mental alertness, attention to detail, and accuracy.
• · Supports overall office efficiency by assisting staff and leadership.
• · Friendly, compassionate, and capable of understanding client challenges.
• · Opportunity to receive support in pursuing RBT (Registered Behavior Technician) certification.
• Why PGIC:
• · Join a dedicated team providing meaningful services in Baltimore.
• · Work in a professional environment that values growth, collaboration, and client-centered care.

Acknowledgement I acknowledge that I have reviewed and understand the job description for my position with PGIC. I agree to perform my duties in accordance with the responsibilities, policies, and standards outlined by the agency.

• Staff Name (Print): _______________________________________________
• Staff Signature: _______________________________________________
• Date: __________
• HR (or Designee) Signature: _______________________________________
• Date: __________