Level 2 Deskside Support Engineer

About this role

For our client, a leading international industrial technology company, Qualysoft is currently seeking an experienced Level 2 Deskside Support Engineer to join an exciting onsite support engagement in Austria. This role offers the opportunity to work in a modern enterprise environment, providing hands-on technical support, ensuring smooth IT operations, and delivering a high-quality user experience.

The assignment starts with a dedicated full-time engagement and offers the potential for ongoing cooperation through continued support activities.

Location: Oberösterreich, Austria

Start: November 2026

Duration: Full-time engagement throughout November 2026, followed by ongoing backfill support coverage from December 2026 onwards

Capacity: 100%

Working Model: Onsite

Project Language: German & English

Why Join?

This is an excellent opportunity to support a globally recognized technology company within a professional and innovative IT environment. You will work with modern workplace technologies, collaborate with international teams, and play a key role in ensuring business continuity and end-user satisfaction. The assignment also offers the possibility of a long-term collaboration beyond the initial engagement.

We look forward to receiving your application, including your updated CV, availability, and hourly rate.

Your Responsibilities

As a Level 2 Deskside Support Engineer, you will serve as a key point of contact for end-user support and workplace services, ensuring the efficient operation of IT systems and infrastructure.

• Provide deskside support for PCs, laptops, peripherals, and software-related issues
• Resolve escalated Level 2 incidents and service requests
• Troubleshoot and support Windows 10 and Windows 11 environments
• Administer and support Microsoft 365 services
• Provide VPN and network connectivity support
• Support business-critical applications and end users
• Perform device imaging, configuration, deployment, and replacement activities
• Manage Intune, SCCM, and Windows Autopilot deployments
• Administer Active Directory and Azure Active Directory environments
• Support Exchange Online services
• Manage user accounts, permissions, and identity-related requests
• Assist with local office IT infrastructure support
• Deliver onsite and remote end-user support
• Diagnose and resolve hardware, software, and application-related issues
• Maintain accurate incident documentation and ticket management records
• Your Profile
• Minimum of 2 years of professional experience in IT support within enterprise environments
• Strong hands-on experience with:
• Windows 10 / Windows 11
• Microsoft 365
• Active Directory
• Azure Active Directory
• Exchange Online
• Intune, SCCM, and Windows Autopilot
• Experience working with IT Service Management (ITSM) processes
• Practical experience with ticketing systems

Strong troubleshooting and analytical skills

• Professional, customer-focused, and service-oriented mindset
• Good communication skills in German and English

Nice to Have

• Experience supporting international enterprise environments
• Knowledge of endpoint management and modern workplace solutions
• Familiarity with network fundamentals and VPN technologies
• Previous experience in manufacturing or industrial environments
• Relevant Microsoft certifications