Systems Analyst

About this role

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences. Our Culture Cloud is a suite of apps designed to enhance the employee experience with strategic recognition, service awards, wellbeing, leadership, and events that help people thrive at work. Our Culture by Design approach provides expert services to organizations looking to create great workplaces.

Our global team of 1,500 people hail from 58 countries and speak 62 languages. As programmers, researchers, designers, client professionals and craftspeople we create the tech, tools and awards that connect employees to purpose at thousands of companies. Join us as we help people all over the world thrive at work.

Location: Salt Lake City, UT, (Hybrid)

Job Summary

The Systems Analyst partners with business stakeholders and technology teams to translate business needs into effective system and process solutions. This role analyzes requirements, identifies opportunities for improvement, and helps ensure solutions deliver measurable business value.

Key Responsibilities

• Requirements & Analysis: Gather, document, and translate business needs into clear system requirements, user stories, process flows, and acceptance criteria.
• Process Improvement: Analyze business processes and systems to identify gaps, inefficiencies, risks, and opportunities for improvement.
• Solution Delivery: Partner with business, Product, Engineering, and IT teams throughout solution design, implementation, testing, and validation.
• Data & Reporting: Use data, reporting, and SQL where appropriate to support analysis, decision-making, and solution validation.
• Stakeholder Partnership: Serve as a liaison between business and technical teams, facilitating decisions and communicating requirements, risks, dependencies, and outcomes.

Required Qualifications

• 3+ years of experience in business analysis, systems analysis, or related technology roles.
• Experience gathering and documenting business and system requirements.
• Demonstrated hands-on working knowledge of SQL and relational databases.
• Strong analytical, problem-solving, and process-improvement skills.
• Ability to translate business needs into clear, actionable technical requirements.
• Strong communication and stakeholder-management skills.
• Understanding of software development and technology delivery practices.
• Bachelor's degree in a related field or equivalent practical experience.

Preferred Qualifications

• Experience working in Agile software development environments.
• Experience with APIs, integrations, or enterprise applications.
• Experience with Jira, Confluence, or similar tools.
• Experience with process mapping, user acceptance testing, and data analysis.

Bonus Qualifications

• Professional experience with enterprise resource planning (ERP), logistics, or retail systems.