IT Technician

About this role

Founded in 2007, GlassesUSA.com, part of the Optimax Eyewear group, has rapidly grown into a leading direct-to-consumer online eyewear retailer in the U.S. With the largest selection of styles and brands, we make it easy for everyone to find their perfect pair. Our mission is to enrich lives by offering eyewear tailored to individual needs, style preferences, and budgets.

Through innovative technology and AI-driven solutions, GlassesUSA.com is reshaping the eyewear industry and delivering a seamless, personalized shopping experience. We ensure quality, affordability, and efficiency by controlling the full supply chain from product design and manufacturing to optical lens production and digital experience.

We’re looking for an IT Technician to join our team, learn new things, take ownership of existing systems, and provide service to our employees.

What you’ll do:

• Provide best-in-class support to our employees in HQ Tel Aviv Office.
• Ongoing maintenance, troubleshooting, and response to relevant technical issues in company facilities.
• Immediate support employees from home through remote takeover and training.
• Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back-office systems.
• Assistance in inventory monitoring, planning, and execution.

Requirements

• Experience with Windows environments (installation, configuration, troubleshooting) -   A must.
• Experience with Office 365 - A must.
• Proficient in installing computer hardware/software, printers, and handling/connecting in company networks (internet, telephone, etc.) - A must
• Familiarity with network infrastructure - A must.
• High-level English (speaking, writing, and reading) - A must
• Russian at a good level -An advantage.
• Familiarity with VoIP systems
• An advantage.
• Experience as a Domain Controller with Active Directory
• An Advantage.
• High-level interpersonal and service skills.
• Position located in Ramat HaChayal, Tel Aviv.