Host

About this role

Job Description – Host

Heritage Hospitality Group

Summary

The Host/Hostess is the first and last point of contact for our guests, playing a critical role in

shaping their overall dining experience. This role requires a warm, welcoming personality,

excellent organizational skills, and the ability to manage reservations, waitlists, and guest flow

efficiently while embodying the service culture of Heritage Hospitality Group.

Key Responsibilities

• Guest Service & Hospitality
• Greet and welcome guests with warmth and professionalism. Make eye contact and
• smile.
• Manage reservations, waitlists, and table assignments using the restaurant’s reservation
• system.
• Escort guests to their tables and provide menus while ensuring a smooth handoff to
• service staff. Always try and pull the chair and assist guest with seating when
• appropriate.\
• Do not rush or walk too fast, stay engage with your guest while guiding them to the table.
• Anticipate guest needs and resolve concerns promptly or escalate to management when
• necessary.
• Maintain an energetic, professional demeanor to set the tone for the guest experience.
• Operations & Team Support
• Coordinate with servers, bartenders, and managers to ensure smooth table flow and
• timely seating.
• Track guest preferences and special requests to personalize service.
• Note any food restrictions and allergies with the service staff and the rest of the team.
• Assist with providing the water service where applicable. Help in clearing tables as
• needed to support a smooth and seamless experience for the guest.
• Assist with phone inquiries regarding reservations, hours of operation, and menu
• questions.
• Support front of house operations, including maintaining cleanliness of entry, host stand,
• and guest waiting areas.
• Assist with take-out orders or other guest service functions when needed.
• Standards & Compliance
• Follow all company service standards and hospitality procedures.
• Maintain full knowledge of menu items, specials, and promotions to communicate with
• guests.
• Adhere to food safety and sanitation guidelines.

Qualifications

• Previous host/hostess or customer service experience preferred.
• Strong communication, organizational, and multitasking skills.
• Professional appearance and friendly, approachable demeanor.
• Ability to remain calm under pressure in a fast-paced environment.
• Knowledge of reservation platforms (e.g., Resy, OpenTable) a plus.
• Physical Demands
• Ability to stand and walk for extended periods.
• Frequent reaching, bending, and light lifting (up to 20 lbs).
• Requirements can be met with or without reasonable accommodation.
• Work Environment
• We maintain a respectful and inclusive workplace, with a zero-tolerance policy for harassment
• or discrimination from employees, vendors, or guests.
• Other Duties
• This description outlines the core responsibilities of the Host/Hostess role but is not exhaustive.
• Duties may evolve at management’s discretion.