Technical skills
About this role
Extend Backup Trainer
Open to current Extend employees ONLY!(all others will be rejected)
Location: In Office(Sanford, FL.)
Eligibility: Current Extend Agents Only
Pay: Current hourly rate + additional bonus when assisting with training (amount TBD)
Position Overview
- We are seeking current
Extend Agents interested in developing their training, coaching, and leadership skills to join our Backup Trainer rotation.
- This is an
alternating Trainer position based on business and training needs. When assigned to a training class, you will assist with facilitating and supporting training. When not actively training, you will return to your regular agent responsibilities on the phones.
Previous Trainer experience is not required. Experience as an SME, mentor, peer coach, QA, nesting support, team lead, or similar role is a plus.
What We're Looking For
Qualified candidates should demonstrate:
- Strong attendance and punctuality
- Good quality and performance scores
- Strong knowledge of Extend processes and procedures
- Clear and professional communication
- Confidence speaking and presenting to groups
- Patience and the ability to coach and support others
- Strong attention to detail and organization
- Dependability, professionalism, and leadership
- Ability to accept and apply feedback