Role signals

Customer support

About this role

INTRODUCTION TO BRYN MAWR DERMATOLOGY*:We are a dermatology practice that offers general dermatology, Mohs micrographic surgery, and a large repertoire of cosmetic products and procedures. We pride ourselves in providing superior customer service, cutting edge esthetic offerings and unparalleled medical care.

POSITION OVERVIEW: Patient Coordinator will be responsible for a variety of duties including patient registration, self-pay collection, payment posting as well as exhibiting poise, tact and compassion when dealing with patients.

Specific

Responsibilities

Greeting incoming scheduled patients and adhering to intake procedures
Triage phone calls and document all patient interactions in the EMR
Be the 1st step in billing by collecting complete and accurate demographics and insurance information
Obtain and record revenues
Protect patients’ rights according to HIPAA guidelines
A plethora of ever-expanding administrative tasks
Hours can vary from week to week but always range between 35 & 40 hrs/week
Monday – Fridays are typically the days you will be scheduled, but an occasional Saturday may be required

Applicant Characteristics We Are Looking For

Focused on customer service
Enjoys a fast-paced environment
Positive and professional attitude
Well-organized with attention to detail
Experience scheduling/navigating EMRs (Nextech) is a plus