Newtown Front Desk Associate

About this role

Front Desk Associate

Prive Salon, Newtown Square

Prive Salon is seeking a dynamic and customer-focused individual to join our team as a Front Desk Associate. As the first point of contact for our salon clients, you will play a crucial role in delivering exceptional customer service and ensuring a positive experience for all visitors.

Responsibilities

• Greeting and Welcoming Clients:Welcome clients with a warm and friendly demeanor as they enter the salon. Provide assistance and guidance as needed to enhance their salon experience.
• Appointment Scheduling: Efficiently manage salon appointments using our scheduling system. Assist clients in booking appointments, rescheduling, and coordinating with stylists.
• Customer Inquiries: Address client inquiries in person and over the phone. Provide accurate information regarding salon services, pricing, and availability.
• Transaction Handling: Process client payments accurately and efficiently, including cash, credit card, and gift card transactions. Maintain a tidy and organized cashier station.
• Salon Coordination: Collaborate with salon staff to ensure smooth operations. Communicate effectively with stylists, estheticians, and other team members to accommodate client needs.
• Retail Sales Support: Assist clients in selecting retail products and recommend complementary items based on their needs. Process retail transactions and maintain inventory levels.
• Salon Maintenance: Maintain cleanliness and orderliness of the reception area, retail displays, and overall salon environment. Monitor inventory of salon supplies and request replenishment as needed.

Requirements

- Excellent interpersonal and communication skills

• Strong customer service orientation with a friendly and approachable demeanor
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in computer skills, including salon management software (training provided)
• Previous experience in customer service, retail, or hospitality preferred

Join our team at Prive Salon and be part of a collaborative and vibrant work environment where your passion for customer service will shine. Apply today to embark on an exciting career in the beauty industry!