Bouncer

About this role

Bouncer

Job Summary

The Bouncer / Door Host serves as the first point of contact for guests, ensuring a safe, secure, and welcoming environment while maintaining the restaurant's standards and admission policies. This role combines excellent customer service with effective security practices to protect guests, employees, and company property.

Key Responsibilities

• Welcome guests courteously while maintaining a professional and approachable presence at the entrance.
• Verify identification and enforce the restaurant's age restrictions, dress code, and entry policies.
• Monitor guest arrivals and departures while maintaining accurate occupancy levels.
• Conduct security checks in accordance with company procedures when necessary.
• Observe guest behavior and intervene appropriately to prevent disturbances or safety concerns.
• De-escalate conflicts professionally and request assistance when required.
• Patrol assigned areas to ensure the safety and security of guests, employees, and company property.
• Respond promptly to emergencies, incidents, and medical situations.
• Assist with crowd control during peak periods, special events, and private functions.
• Complete incident reports and communicate relevant information to management.
• Maintain a professional appearance and positive attitude while representing the restaurant.
• Qualifications, Experience & Competencies
• Previous experience in hospitality security, customer service, or a similar role is preferred.
• Security training or certification is an asset.
• Strong interpersonal, communication, and conflict-resolution skills.
• Excellent observation skills and sound judgment.
• Ability to remain calm and professional in challenging situations.
• Physically fit and capable of standing for extended periods.
• High level of integrity, professionalism, and discretion.
• Availability to work evenings, weekends, public holidays, and late-night shifts.
• Reporting Relationship
• Reports directly to the Head Security or Manager on duty