Technical Customer Support Representative (Bilingual French/English)

About this role

Technical Customer Support Representative (Bilingual French/English), CHEF iQ

Mahwah, NJ | Remote to start, hybrid within 12 months | $18 to $22/hour

Vous parlez français et anglais ? C’est vous qu’on cherche ! 🇫🇷🍳📱

At CHEF iQ, we make smart kitchen appliances that take the guesswork out of cooking. Our wireless smart thermometers tell you when your steak is perfect, our app-connected cookers and ovens let you walk away while dinner handles itself, and our customers love them.

We’re looking for a tech-savvy support pro who is fully fluent in French and English to be the go-to expert for our French-speaking customers. When something isn’t working right, you’ll turn a frustrating moment into a “wow, c’était facile!”

What you’ll do

• Support customers in French and English by phone, email, chat, and social media.
• Troubleshoot Wi-Fi, Bluetooth, and app pairing so customers get back to cooking fast.
• Look up orders, inventory, and replacement parts, and make sure the right part goes to the right model every time.
• Handle warranty questions, returns, recalls, and terms of sale with care.
• Keep clean, detailed records of every interaction and own your follow-ups.
• Share what customers are telling us with our Software, Hardware, and Product Development teams.

What you bring

• Fluent spoken and written French and English. This is a must.
• 2+ years of customer support experience, ideally technical support.
• A knack for connectivity troubleshooting. You know your way around Wi-Fi, Bluetooth, and devices that won’t talk to each other.
• Experience in a CRM or ticketing system. Salesforce is a big plus.
• Working knowledge of Windows, networking basics, PC hardware, and Microsoft Office.
• A sharp eye for detail. Model numbers and part numbers don’t trip you up.
• A friendly, upbeat way with people, even when a customer is having a rough day.
• You can juggle a busy queue and still give every customer your full attention.
• A quiet home workspace and reliable internet for the remote period.

Why you’ll love it

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• Your languages matter. You’ll be a key voice for our French-speaking customers.
• Real ownership. No micromanaging. You’ll make judgment calls and own your work, with a manager who coaches you to grow.
• Hands on with cool tech. You’ll learn our smart kitchen products inside and out, and maybe test a few in your own kitchen.
• Room to grow. We’re one of the fastest growing brands in the kitchen space, and our team members get promoted from within.
• The fine print

This role is based out of our Mahwah, NJ office. You’ll start remote and move to a hybrid schedule in the office within 12 months, so you’ll need to live within commuting distance. Expect occasional in-person training and team sessions in Mahwah along the way.

• Prêt(e) à aider nos clients à mieux cuisiner? Apply today! 🔥
• Hourly Pay Range (commensurate with experience)