Interim Back Office Specialist – Customer Service & Order Management

About this role

Responsibilities / Tasks

For our office in Granollers, we are looking for an Interim Back Office Specialist to support customer service, order management and administrative operations, ensuring an efficient order-to-cash process and an excellent customer experience.

Key Responsibilities

• Act as the first point of contact for customers via phone and email, managing inquiries and coordinating with internal departments when required.
• Prepare and manage customer quotations and follow up on commercial offers.
• Process customer purchase orders, create sales orders and coordinate product availability and delivery.
• Monitor order fulfillment in collaboration with Supply Chain and Logistics teams.
• Register and coordinate service requests, assigning technicians according to availability and geographical area.
• Manage service invoicing, including proforma and final invoices, credit notes and related documentation.
• Administer maintenance contracts, ensuring accurate system updates, intervention tracking and billing activities.
• Resolve incidents arising throughout the order-to-cash process.
• Coordinate travel arrangements for field service technicians and other employees.
• Ensure accurate administrative documentation and data management.

Your Profile / Qualifications

• Studies in Administration & Finance
• Minimum 2 years of experience in a Back Office, Order Management or Customer Service role.
• Strong administrative and organizational skills.
• Experience working in a project-based environment is a plus.
• Native-level Spanish and advanced English. Portuguese is an advantage.
• Excellent communication and stakeholder management skills.
• Strong customer orientation and problem-solving mindset.
• Ability to manage multiple priorities and work effectively across departments.
• Results-oriented and proactive approach.
• We offer:
• Please note: This is an interim role.
• Attractive compensation package aligned with experience and responsibilities.
• Private health insurance plan
• Employee Assistance Program
• Flexible working hours and a hybrid working model (up to two days per week remote).
• 23 days of vacation per year.
• Great work environment as part of a collaborative team
• Continuous internal training and career development opportunities, both nationally and internationally.
• The opportunity to join a company recognized as a Top Employer 2026.
• Did we spark your interest?
• Then please click apply above to access our guided application process.