Field Service Administrative

About this role

1.Administrative Support to the Manager of Service Technicians

• Prepare reports, summaries, and presentations
• Coordinate communication and information flow between departments

2.Coordination of Field Service Technicians

• Plan and optimize technicians’ schedules and assignments
• Monitor service job execution (timeliness, quality, completion)
• Support dispatching and prioritization of service requests
• Maintain regular communication with field technicians and resolve operational issues

3.Service Systems & Documentation Management

• Enter and update data in Dynamics systems
• Ensure accuracy and completeness of service documentation (service reports, protocols)
• Maintain proper documentation archiving in line with company procedures
• Generate KPI reports related to service performance

4.Customer & Internal Collaboration

• Act as the first point of contact for administrative service-related inquiries
• Coordinate service requests and track their status
• Collaborate with internal departments (Sales, Logistics, Warehouse, Finance)
• Support complaint handling and escalation processes

5.Operational & Logistics Support

• Coordinate delivery of spare parts, tools, and equipment to field technicians
• Monitor inventory levels in cooperation with the warehouse team
• Organize shipments, returns, and equipment logistics
• Assist in organizing technical training sessions for the team

6.Process Improvement & Quality Control

• Analyze operational data and identify improvement opportunities
• Support the implementation of process improvements within service operations
• Ensure compliance with company standards and procedures