Disponent Operations Center

About this role

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Pull Forward. Full Force.

We are looking for an experienced Dispatcher to join our team. With strong organisational skills and a sense of responsibility, this person will coordinate the deployment of locomotives, wagons and staff, and – even in the event of disruptions – ensure the safe transport of goods by keeping a clear head, communicating effectively and finding appropriate solutions.

Rail Innovators Group and Rail Force One

Rail Innovators Group, headquartered in Rotterdam, brings together Raillogix, Rail Force One, Railrelease and CWS, covering the entire rail freight value chain – from planning and traction to leasing and maintenance. Rail Force One Germany, based in Duisburg, specializes in freight transport with our reliable train drivers and high-performance trains, ensuring that cargo arrives safely at its destination.

Your responsibilities will include:

• You monitor and control the operational deployment of our locomotives, wagons, and personnel in national and international freight transport
• You coordinate and order train paths in close consultation with internal and external partners
• You monitor ongoing rail operations and all train movements in real time
• You coordinate measures in the event of operational disruptions such as line closures, accidents, or extraordinary events and ensure safe operations
• You proactively inform customers about delays, cancellations, or schedule changes and develop practical alternative solutions
• You ensure compliance with all safety regulations, operational requirements, and quality standards
• You work closely with internal departments such as maintenance, engineering, and human resources, as well as with international partners
• You ensure a structured and complete shift handover
• You carefully document timetables, operational changes, disruptions, and performance indicators
• You use and maintain rail-specific IT and dispatching systems for planning, monitoring, and evaluating operations