Account Manager | SMB | Spanish Market (Madrid)

About this role

Lexroom is building the AI platform where legal work gets done. In just over two years, we've grown from zero to €25M ARR, and today more than 20,000 legal professionals across Italy, Spain, Germany, France, and Bulgaria rely on Lexroom.

We're backed by $73M from Left Lane Capital, Base10 Partners, and Eurazeo, and we're a team of around 300 builders who move fast, say things straight, and own each outcome.

Our next goal? Become Europe's most-used legal product.

Why Lexroom?

• Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.
• Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.
• Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently.

At Lexroom, we leave buzzwords behind. Here, you’ll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.

Your Key Responsibilities

• Own the full Spanish customer portfolio from handover to renewal, with a clear goal: keep every customer (retention first) and grow each account through proactive upsell and uplift.
• Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home.
• Be the single point of contact for Spanish customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing.
• Adapt the Italian playbook to Spain, importing what works and localizing it for the Spanish market.
• Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio.
• What You’ll Bring
• -
• 1 to 3 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional-services customers is a plus.
• A commercial mindset. You see every customer touch as a chance to add value and expand the account. Direct sales experience is a plus, not a requirement.
• CRM fluency. Experience working a portfolio in a CRM; HubSpot is a plus.
• Comfort building in a fast-moving market and staying hands-on, including operational support, while the market scales.
• Languages: native-level Spanish and fluent English are required. Italian is a plus.
• What Sets Us Apart
• An Exceptional Team
• At Lexroom, you’ll work alongside top talent in tech and legal AI.
• Our focused teams operate with purpose and autonomy, so every contribution delivers visible results.
• You’ll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.
• Growth that Matters
• We hire exceptional people to make a difference—and we give them space to lead.
• Your work will shape the future of legal technology and set new standards for the field.
• Impact is defined by vision and execution, not by age or title. If you’re ready to take responsibility, you’ll find real opportunities to grow and lead high-stakes projects.
• Rewarding Your Contribution
• We value excellence and share success:
• Annual Salary Range: €35,000 - 45,000 OTE
• Equity Package: Align your growth with the company’s long-term success.
• Benefits That Matter
• Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Madrid HQ.
• Health Insurance: Comprehensive coverage to ensure peace of mind.
• Meal Vouchers: Daily support to make your lunch breaks easier.
• Performance Bonuses: Rewards tied directly to measurable results.
• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

At Lexroom, ambition meets discipline and purpose. We’re not just building a product—we’re setting a new standard for the legal world. If you’re ready to contribute to something lasting and meaningful, we’d love to hear from you.