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About this role
Bayswater Education is a vibrant network of global educational centres dedicated for over 75 years to educating and inspiring people through life-changing educational experiences. With a global network of education centres across the UK, Canada, Europe and South Africa, we offer a diverse range of language, professional and experiential study-abroad programmes.
We’re passionate about growing communities of global thinkers and explorers, at home and abroad – whatever their story. We're not just reimagining education; we're helping transform it. Our mission is to provide young people, locally and globally, with life-changing experiences and opportunities to broaden their horizons, develop new skills and cultivate a social conscience.
Key Responsibilities
- Respond to sales enquiries received by phone, email, the website and marketing channels, including social media, Google Ads and online directories.
- Advise prospective students on suitable courses, study destinations and the enrolment process, and support them throughout the sales journey.
- Maintain accurate and up-to-date records in the company CRM, including enquiry details, follow-up notes, activities, tasks and sales outcomes.
- Follow up promptly with prospective students, manage a varied pipeline and work towards agreed sales and conversion targets.
- Deliver consistently excellent customer service to students and partners, communicating in a courteous, clear and professional manner.
- Follow internal processes and procedures, resolve routine issues efficiently and escalate matters when appropriate.
- Collaborate with colleagues across Direct Sales, Admissions, Marketing and the schools to ensure a smooth student experience.
Requirements
- Knowledge, Qualifications and Experience
- Fluency in written and spoken English and German / Spanish / French or other EU language.
- Previous sales experience, ideally in the education, study-abroad, travel or services sector.
- Strong written and verbal communication skills, including confidence handling sales conversations by phone.
- Experience working with international customers or in a multicultural environment; overseas study or work experience is an advantage.
- Good organisation and time-management skills, with the ability to manage multiple enquiries and follow-ups accurately.
- Comfortable working towards targets, managing competing priorities and performing under pressure.
- Confident using CRM systems and digital communication tools; experience with a CRM is an advantage.
- A degree in business, marketing, sales, languages, tourism or a related field is desirable.
- Additional language skills (e.g., Arabic, Spanish or another language) are desirable.
- Customer service experience is desirable.
- Personal Attributes
- Approachable, friendly, empathetic and customer-focused.
- Resilient, adaptable and proactive, with a positive, can-do attitude.
- Results-oriented, self-motivated and committed to delivering a high standard of work.
- A collaborative team player who can build rapport with people from diverse backgrounds.
- Committed to equality, diversity, continuous improvement and creating a positive student experience.
Legal Requirements
- Eligibility to work as a contractor (freelancer) in the country of residence.
Bayswater is committed to equality and diversity. Our initiatives and strategies are dedicated to develop, attract and advance the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We are committed to equal employment opportunity.