Customer Support

About this role

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

OneSpan is looking for a Customer Support to join our team in Tokyo.

Responsibilities

• Provide first level customer support service to customers
• Investigate and understand problems faced by customers
• Troubleshoot and provide problem resolution if available
• Escalate problems to product specialist if necessary
• Provide timely update to customers on the ongoing troubleshooting status

Requirements

• Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
• Minimum of 2 years working experience in information security software and in a customer support role
• Basic understanding of different mobile technologies, operating systems, cloud computing and others
• Working knowledge in programming languages such as C/C++, Java and REST
• Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage
• Excellent social skills and team player