Head of Knowledge and Insights

About this role

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

The role is responsible for driving the implementation of the new Knowledge and Insights capability, with a focus on delivering actionable research and insights through a data-driven, outcomes-based platform. The platform tracks and monitors key metrics and indicators, providing information, analysis, trends and foresight to support the development of customer, brand and marketing functional strategies and improve Old Mutual Limited’s competitiveness across all the markets in which it operates on the continent.

In addition, the role leads Group Marketing’s strategy office to ensure coherent delivery across the different centres of expertise within Group Marketing, aligned with the same business objectives and mission. The role collaborates with and delivers in partnership with clusters across the Group.

Key Result Areas

Operational Delivery

Research & Insights:

• Manage the planning, scoping and delivery of customer research and insights.
• Manage the planning, scoping and delivery of marketing research and insights.
• Coordinate the involvement of relevant stakeholders throughout the research process.
• Provide governance and ensure that consistent processes, methodologies and measurements are applied to research and insights across the Group.
• Provide coordination across the Group to optimise delivery.
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Manage Data-Driven Decision Frameworks, Capability, Reporting and Visualisation

• Design and perform data analysis to deliver reliable, actionable insights for decision-making.
• Define, maintain and report on the indicators and metrics in the Group Marketing Metrics Framework.
• Maintain a reporting framework that supports the delivery of reports meeting Group Marketing’s business requirements, including QBR, Exco and Board reports.
• Develop, maintain and optimise the data frameworks and architecture of the Group Marketing knowledge management system to support the consolidation of data from various sources into insights.
• Define and report on targets and indicators that support Group Marketing’s monitoring and evaluation.
• Positively influence and manage change by providing implementation mechanisms and support, including data science capabilities, marketing AI tools and collaboration with key stakeholders.
• Develop and maintain a suitable platform that provides key stakeholders with self-service analytics and insights.
• Lead the shift towards real-time, data-driven insights by leveraging dashboards and world-class reporting technologies.undefined

People

• Contribute to functional data resource planning and integration.
• Implement the functional resource plan and take corrective action where required.
• Manage the function’s KPIs and implement corrective action.
• Balance own priorities while directing and motivating others.
• Create a climate for optimal performance.
• Guide and direct staff to achieve operational excellence standards.
• Be individually accountable for staff time, tasks and output quality.
• Manage performance.

Finance and Governance

• Be responsible for financial and risk management, including the management and clearance of audit findings.
• Contribute to functional resource planning and integration.
• Manage the function’s KPIs and implement corrective action.
• Drive and manage accountability for legislative requirements that specifically affect how the organisation engages with customers.
• Manage the budget.
• Develop and maintain research and data management standard operating procedures and a governance structure for Group Marketing.

Qualifications, Skills and Required Experience

Specific skills and experience required

• A relevant degree.
• More than 10 years’ experience in defining and implementing research and insights capabilities is essential.
• Experience in managing teams.

Competencies

• Customer First
• Execution
• Collaboration (Relating)
• Innovation (Perspective)
• Leading with Influence
• Personal Mastery (Learning)
• Strategic

Skills

• Competencies
• Builds Effective Teams
• Business Insight
• Collaborates
• Communicates Effectively
• Cultivates Innovation
• Customer Focus
• Drives Vision and Purpose
• Ensures Accountability
• Education
• NQF Level 7
• Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)
• Closing Date
• 05 November 2026 , 23:59
• The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
• The Old Mutual Story!