Customer Service Representative/Warehouse Associate

About this role

We are seeking a motivated and detail-oriented Customer Service Representative/Warehouse Associate to join our team. This hybrid role supports both front-office customer interactions and back-of-house warehouse operations. The ideal candidate will provide exceptional customer service, maintain accurate order processing, and assist with daily warehouse tasks to ensure efficient and timely operations.

Responsibilities And Duties

• Customer Service
• · Greet and assist customers in person, by phone, and via email with a positive and professional attitude.
• · Process customer orders, returns, and inquiries accurately and efficiently.
• · Provide product information, pricing details, and order status updates.
• · Collaborate with internal teams to resolve customer issues and ensure satisfaction.
• · Maintain customer records and documentation in company systems.
• Warehouse Operations
• · Assist with receiving, inspecting, and storing incoming materials and products.
• · Pick, pack, and prepare orders for shipment according to company standards.
• · Operate warehouse equipment such as forklifts or pallet jacks (training provided if needed).
• · Conduct inventory counts and maintain accurate stock records.
• Ensure a clean, safe, and organized warehouse environment.