Service Coordinator

About this role

Come join our team!

Build Your Future with a 45-Year Industry Veteran. At FSEC, we’ve spent nearly half a century perfecting integrated life safety systems for commercial and institutional clients statewide. We know that our reputation for quality installations starts with our people. That’s why we foster a culture of dedication and service excellence. If you’re looking for a stable, team-oriented environment where your expertise is valued every single day, your next chapter starts here.

Primary Role: The Service Coordinator is responsible for overall communication between

customers and our Service Department.

Accountability: The Service Coordinator will be directly accountable to the service administrator & Service Manager.

Duties/

Responsibilities

• Will own the entire T&I and repair processes.
• Answer/triage incoming customer calls regarding their inspection and service needs, product
• problems, service questions and warranty issues professionally. This is an in-office role.
• Coordinates with the internal Service team to assist in scheduling on-line or on-site
• support.
• Enter requests for Quotes/Service/T&I and Sales leads into the company management
• system with all information needed for follow-ups.
• Works closely with Field Service Technicians to complete and provide customer service
• documentation.
• Follow up correspondence with customers; pre and post inspections.
• Build schedule daily off approved quotes, return trips needed and annual recurring inspections
• based on due date & bid hours.
• Schedules are to be completed and ready to send out at 3pm every Thursday. This includes
• the Google calendar confirmed Service Trade orders.
• 9.The coordinator needs to verify no return trips are needed and all notes and photographs are
• included.
• Review approved inspection/service quotes on BuildOps, coordinate with customers for
• scheduling the same day.
• All new customers must be set up in Building Reports to include the site as well as a
• property owner account for the representative listed on the quote to view quotes.
• Any pertinent information on the inspection must include Backflow reports, counts, maps site
• contact information, access codes, monitoring codes or special provisions and previous
• inspections reports shall be provided in the attachment section.
• Incoming calls- the coordinator must triage the call for immediate assistance or identify a sales
• rep and direct all inquiries to the appropriate sales representative based on the list provided by the
• Sales administrator.
• Has a positive attitude even when faced with misplaced criticism and frustration.
• Possesses the ability to learn quickly and move on from both success and failure.
• Provide timely feedback to service administrators regarding challenges or customer
• concerns.
• Pulling permits for all applicable jobs.
• Other duties as assigned by management.
• Expected Hours: No less than 40 hours per week
• Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
• Benefits & Incentives:
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance Policy
• Paid time off
• Sick time
• Weekly pay
• Birthday PTO
• 401(k)
• 401(k) matching
• Employee Referral Bonus program
• Tuition reimbursement
• Mileage Reimbursement
• Company Vehicle opportunities
• Promotional Growth opportunities
• Company Cell phone opportunities
• Red Wings and Boot Barn Boot Program
• Shift Differential Pay
• Tool Program
• 4/10 Work Schedule – when scheduling permits
• On-the-job training
• Relocation Assistance
• Injury Nurse Triage Hotline
• Wellness Check Benefit
• Paid Maternity & Paternity Leave